A little
assist.
Help with your videos,
account and credits.
Find an answer below or contact Afterplay support.
22 answers
What can I do with Afterplay?
Import a basketball practice video from Photos or Files, review the suggested clips, choose your favorites, and adjust their start and end points. Export your selected clips as a highlight video to save or share.
Can I download it now?
Not yet. A public App Store or TestFlight link has not been announced. The homepage will point to the public release when it is available.
Is there an Android version?
This preview is for iPhone. An Android release is not currently listed.
How do I bring in a video?
In the iPhone app, import a recording from Photos or Files. Keep a copy of your original recording so you can return to it later.
Can I change where a clip starts and ends?
Yes. Open Trim and adjust the two boundaries around a moment. Preview the clip to check that you have kept the setup and the finish before exporting.
Does every suggested clip have to be in my highlight?
No. Select only the moments you want to keep. Review the suggestions before sharing: fast movements can be missed, and a suggested moment is not a confirmed made basket.
How long can my video be at launch?
The launch limit is 60 minutes per source video. Upload only footage you have the right to use.
How do I save or share my highlights?
Export the clips you have selected in the app, then save the resulting video or use the iPhone share sheet. The website itself does not create or store your highlight videos.
What does one credit cover at launch?
Credits cover one selected player in one video. Each started minute of the source video uses one credit: 60 seconds uses 1 credit, and 61 seconds uses 2. Unlocking another player requires a separate purchase confirmation if you have not already unlocked them in that video.
Will technical retries use more credits?
Under the launch policy, internal processing retries do not create another charge. Credits are deducted when usable results are successfully delivered. If processing fails or produces no usable results, reserved credits are released or deducted credits are returned.
What if my credit balance looks wrong?
Email admin@wtconcept.com with the approximate issue time, purchase time and transaction or video reference if available. Avoid purchasing the same result again just to troubleshoot. Credit-pack prices have not yet been announced.
What should I do if analysis stops?
Note the status or error shown and keep the video in your library. Contact support with the app version, approximate issue time and processing reference if available. Do not delete the video or repeatedly submit it just to troubleshoot.
What if a moment is missing or belongs to the wrong player?
Results depend on recording quality, camera position and player visibility. Automated analysis may miss plays or associate moments with the wrong player. We do not guarantee detection of every play or error-free results. Review clips before sharing them.
Can I request a credit adjustment for analysis quality?
For quality concerns, contact admin@wtconcept.com with the affected video reference and a description of the issue. We review requests individually and may adjust credits for the affected analysis. Isolated detection errors or differences in editing preferences do not automatically qualify for a credit adjustment. Credit adjustments are separate from payment refunds. Refund requests for purchases billed by Apple are reviewed by Apple. This policy does not limit applicable consumer rights.
How do I delete my account or get help with a video?
Use Delete account in the app’s account controls to request account deletion. For help with a video or privacy request, contact admin@wtconcept.com. We may need to verify your identity. Signing out or removing the app does not delete your account, and copies exported to Photos are managed separately.
Does uploading a video give permission to train Afterplay’s models?
No. Afterplay will use your footage to train its own models only if you separately give explicit consent. Uploading a video for analysis does not, by itself, give that consent. Any training opt-in will explain the proposed use before you decide. For questions or to withdraw consent for future training use, contact admin@wtconcept.com.
How do I contact support?
Email admin@wtconcept.com. Include your app version, approximate issue time and a video or transaction reference if available. Do not send passwords, sign-in codes, full payment-card details or private footage unless a suitable transfer method has been agreed.
How long is my footage kept?
Footage and related results may remain associated with your account until you delete them or request account deletion. Other records and backups may follow separate retention periods based on their purpose and applicable requirements. See the privacy policy for details.
Does typing in Help send a message?
No. The search box only filters these FAQs in your browser. To contact support, select the email link and send a message using your email application.
Can I edit or upload videos on this website?
No. This is the product website. Importing, reviewing, trimming, and exporting happen in the iPhone app; there is no website upload form.
What do the homepage demonstrations show?
The homepage includes illustrative app screens and campaign imagery. These are product demonstrations, not footage uploaded by users or evidence of analysis accuracy.
Does this website use tracking cookies?
The website code does not use analytics, advertising trackers, tracking cookies, or browser storage. Hosting infrastructure may process technical request information. See the privacy policy for the full explanation.
Help us find the issue
Include your app version, the approximate time of the issue, and the status or error you saw. Add a video or processing reference if the app shows one. For a purchase issue, include the purchase time and transaction reference if available.
Do not send passwords, sign-in codes, full payment-card details or private footage. If footage is needed, agree on a suitable transfer method with support first.
Analysis quality
Results depend on recording quality, camera position and player visibility. Automated analysis may miss plays or associate moments with the wrong player. We do not guarantee detection of every play or error-free results.
Credit adjustments
If processing fails or produces no usable results, reserved credits are released or deducted credits are returned. For other quality concerns, contact admin@wtconcept.com with the affected video reference and a description of the issue. We review requests individually and may adjust credits for the affected analysis. Isolated detection errors or differences in editing preferences do not automatically qualify for a credit adjustment.
Payment refunds
Credit adjustments are separate from payment refunds. Refund requests for purchases billed by Apple are reviewed by Apple. This policy does not limit applicable consumer rights.
Request a refund from ApplePrivacy and deletion requests
Use Delete account in the app’s account controls to request account deletion. Contact us for help with a video or privacy request. We may need to verify your identity. Deleting a video, deleting your account and removing an exported copy from Photos are different actions.
Read the privacy policy